“We need a Facebook page and a Twitter account, right?” ask many of our clients these days. Much like clients who want news sections or blogs as part of their websites, our answer is always “It really depends.”

If social media channels are where a majority of your audience is spending their time, then yes, you should probably consider making it part of your marketing and communications plan. But if you don’t formulate a strategy and stick to it, you could make a mess and even undermine your brand in the minds of that same audience.

Many of our clients have jumped into the “Twittersphere“, convinced there is benefit in engaging an audience using this new form of communication through micro-blogging. However, some take on this activity without the aid of a formal strategy to guide them and as a result get caught up in tweeting often instead of tweeting well, risking turning off the new audience they’ve attracted.

One of our clients recently engaged the services of two PR & communications professionals and challenged them to build their brand presence online using Twitter. They came out of the gate strong, using some clever posts to get the attention of dozens, then hundreds, of followers. But as they got more comfortable with this new voice, and others in the group joined in the publishing of tweets, they began to post too frequently (and at the wrong times) and the content of their posts were increasingly less relevant to their business and its audience.

Our advice? Focus. It was time to re-examine the strategic plan outlining why they were using social media in the first place. A social media plan is terribly important if you want a tool like Twitter to work for you.

One of the fundamental issues behind a decision to engage in social media with business has to be the goals and objectives. As with any marketing initiative, it is imperative to consider who your target audience is, how they are using social media and most importantly the core message you want to share with your audience. Lastly, some thought toward how success in this new realm will be measured is highly recommended to avoid endlessly investing time with no notion of what positive impact the effort is having

Our client stated that they were expanding their tweets beyond their niche focus to integrate others’ posts (retweets) and local events to establish community relations. This might be a smart strategy if used wisely, but could undermine the whole effort if it resulted in a drift away from the core message and numerous tweets which ultimately serve to annoy their audience.

As much as social media can be a fabulous way to create large ’social’ networks, when used in the service of business, it works best when focused on expressing or reinforcing that ONE THING that a business does best.

For example, a restaurant may choose to use Twitter to foster a genuine relationship with an online community–especially if there is something unique about the restaurant that people may not know about from existing channels. This audience might be grateful to read posts about location openings, new dishes, special offers, contents, events, even customer polls, but that same audience might not appreciate being inundated by frequent, irrelevant or even confusing tweets.

Many social media experts will argue that using Twitter is about creating a conversation, which we agree with, and having a human tone and friendly interactions can be a good way to engage a community in a dialogue, but one should remember that this is still a business/consumer relationship. A corporate Twitter account isn’t probably the best place for chit chat with strangers, clogging others’ Twitter stream.

It’s a good idea to remember that you’re not buddies, and keep casual conversations to a minimum—just enough ton invite or welcome new members to your tribe. If tweets are meaningless gibberish without clicking on “In Reply To…”, or merely retweets of some local Twitterstar with little relevance to your core message, then you are risking annoying your audience and might suffer the dreaded “unfollow”.

Our experience has shown that personalized, original content wins over repurposed content every time, so when tempted to reply, quote or retweet anything, our advice is to pause to recall your strategy, asking yourself “Is this the right tone or relate to our core message?” or “Will our audience understand or even care about this?”

Another risk when tweeting for business is too frequent of posts, which is a common reason for users to unfollow an account. If you have a lot to say, stop to ask yourself “Have I tweeted too much today?” or “Should I schedule this for later?” knowing that there are spikes in Twitter activity in late morning with the peak actually between 3–4pm. Avoid posting a flurry of tweets in a row if you can help it.

Using the restaurant example, perhaps tweets about offers or specials could be scheduled for late afternoon or early evening, resulting in the highest revenue return as people consider where to dine that night.

One company who we think does a tremendous job of using social media to build their business is Rouxbe.com, a Vancouver-based online cooking school and recipe website. They know exactly who their audience is and what they are interested in, and they never stray from their core message.

They tweet original and relevant content just frequently enough to stay top of mind and at strategic times during the day. They also use a variety of online media tools such as Netvibes to track mentions of key words and phrases that appear in the Twittersphere so they can respond to them strategically. They’re cunning in fact.

When someone posts a tweet that says something like “I wish I new how to cook”, they engage them by following them, followed up with a short greeting along with appropriate links to pages on their online cooking school. If someone posts something specific, like “I’d love to learn how to make pad thai,” they respond with a direct link to that recipe with video instructions.

“We hope to do more on the social media side, and for me it’s all about providing a service to others—even if this just means reading, comment or contributing to others.” says Rouxbe founder Joe Girad. “What we try NOT to focus on is “pitching” Rouxbe too often.” This strategy is results in a quick, inoffensive and effective way of engaging people, and their social media efforts have not only helped create a large community, but more importantly a highly focused one that actually spends money on the  company’s website!

Going back to the restaurant example, perhaps the chef decides to do create a special dish? This is a terrific example of what to feature on their Twitter channel! Heck, they could even link to info on the qualities and characteristics of the ingredients and done well, this will compel people to engage in conversation, others to come to the restaurant to try it out.

Of course a restaurant doesn’t want to sound desperate, but some have even started using Twitter to offer special discounts to users and post information on waiting time for tables. Useful and relevant to that audience, making them feel like they have a genuine relationship with the business—like they are part of their tribe.

There are a couple key things to keep in mind when using Twitter. Twitter is just a tool—in fact, it’s a very easy thing to learn how to use—but it takes training and practice to become an effective Twitter user. Also, there is a huge difference between people AT a company and the way they tweet versus the way the company itself tweets to its audience. Forget that and things can backfire quickly.

To summarize, using Twitter can be a powerful business tool used to attract a broader audience when used cleverly as part of a social media strategy, but it can also be a risky proposition if not done well.  When focused and on message, Twitter can help build a business and increase the value of its brand, but used haphazardly and in an unfocused manner, a business runs the risk of annoying and even alienating consumers, causing potentially irreparable damage to the relationship. The key to success is a well-considered strategy resulting in a set of rules understood by all participating in social media outreach.

Now consider all the other social media tools you can use, such as Blogs (yours and others), Facebook, MySpace, YouTube, Vimeo, Flickr, LinkedIn, StumbleUpon, Digg, Technorati, Tumblr, Foursquare, Gowalla…the list goes on. The  reality is that unless you employ a dedicated, full-time  marketing person to create and maintain a comprehensive program, you’ll not likely want (or need) to engage in all of these channels—but that doesn’t mean you shouldn’t go secure accounts in all of them before someone else does!

Industrial Brand is looking for the next member of their communication design team. If you think that’s you, visit this job posting on GDC.net and convince us you’re the right choice.

We’re also seeking additional interactive developers to add to our external team of trusted vendors. If you’re interested in working with our team, visit this job posting on GDC.net and show us why we’d be foolish not to hire you.

Before you send us that cover letter and resume PDF you have at the ready, please note the requirements and instructions in the job postings. You might also want to read this first and take it to heart.

Our very own Matt SamyciaWood was featured in a recent issue of Business in Vancouver with his article A Home Business is Still a Business. Addressing some of the more common mistakes with branding a business, Matt shares insights into how those very same lessons can guide a home-based business to consistent messaging and success.

The Olympic Games would not exist without sponsors, that’s a fact. They bring the millions, they make it happen. But since early January, Burrard Skytrain station has turned into a giant ad for McDonalds and I hate it. Really, it is everywhere: platforms, corridors, walls, floors… It is so tacky and I don’t like being brainwashed! I guess I could stop at Granville station for a change, but there it’s all about Coke…

I believe there is always room for every person to grow, personally and professionally. But as an Art Director (and father of a two year old) my ‘spare’ time for a conference is very limited. I have been in this industry for 15 years and without sounding arrogant, I know a lot about this industry. If I am going to take five days to attend a conference it better be something significant that will make a positive difference for my career. I also want to see speakers who are funny, intelligent and poignant. I have no interest seeing presentations that are nothing more than monotone portfolio overviews with little or no relevance to the conference theme.

So, why should I get excited about Icograda’s Design Week Vancouver being hosted by GDC in April of this year?

Well, there is the fact that it is hosted in the convention centre in my beautiful hometown of Vancouver. An international conference on my doorstep of this calibre (which would normally involve air-flight and hotels adding extra expense) is a wonderful opportunity, I would be a fool not to attend for this reason alone.

I enjoyed watching this presentation recently given by GDC President, Rod Roodenburg, where he said “we don’t have the answers but we have ideas, and so do you. Lets create the value of design together”. That one statement alone inspires me to want to attend this conference. Going to a conference to truly participate and contribute on a global level sounds refreshing.

I am hooked by the theme ‘Design Currency: Defining the Value of Design’. Working in a service-based industry we often bump up against the value of design. How do you put a dollar value to a service for a client? What impact will the completed design work have on your clients business? What parameters does the client use to judge that impact and how does that translate into value for them or their clientele? Also, in a world where you can buy a logo for next to nothing on certain ‘generic logo’ sites, or use a myriad of crowd sourcing sites, how do we educate a client on the value of strategic design and the process behind it?

The conference is an international event organized by Icograda (International Council of Graphic Design Associations), the world body for professional communication design. The conference will host speakers who are all world-class design experts from countries around the globe (Canada, US, France, Denmark, Hong Kong, and India to mention just a few).

I believe many creative designers are multi-disciplined in their thinking but lack the skills to implement these ideas. Personally I am a wanna be architect, interior designer and car designer but unfortunately my buildings would probably collapse and my cars would never start. That being said, I am excited that the speakers at the conference will be from varying disciplines of design with experts from the fields of architecture, industrial design, branding, strategy, and interactive design.

At the same time as the conference there will also be a trade fair where you will get to meet lots of industry suppliers and network with top management from leading design agencies, design media, design students and design educators. Additionally, there will be lots of wonderful printed samples for our greedy design fingers to flip through, admire, critique (“I can’t believe they used that typeface” or “look at that leading”), and to smell the wonders of printed ink (slight personal obsession).

On the Friday the day will be divided into workshops and an education symposium. Thursday night the conference will host the Graphex 2010 awards gala, celebrating and acknowledging the best of Canadian design over the past two years. I attended the 2008 awards gala and was impressed by the whole night (the MC Ze Frank was a hoot, this year it is Debbie Millman). It was an opportunity to connect with my design colleagues and meet admired designers from studios across Canada. Did I mention the cocktail reception and three course plated dinner?

The world has many currencies but the GDC and Icograda felt there was one missing—a ‘design currency’. One that could transcend different economies but could still represent monetary value on a balance sheet. Hence the ‘Design Dollar’ icon used as the conference logo mark. I am intrigued by the logo for the conference. There is a logo for the conference, how cool is that? It has me instantly ask questions. What is this currency? Where is it used? How is it used? What is the value? What is the Canadian Dollar and Design Dollar exchange rate? It acts as a vehicle to start asking questions drawing you in and enrolling you into the topic of the conference. Rather than the conference title set in just Helvetica (as many conference often do), strategy and thought have been put into not just the logo but into other promotional materials and brand elements. I am excited to see the full extent of which this graphic theme will be incorporated throughout the conference and trade fair. I have seen people at local design events recently wearing Design Currency promotional t-shirts that states ‘This shirt is worth 150 Design Dollars’. Inviting people to engage in dialogue about the value of design, actively promoting the conference but more so the topic of the conference. It is truly a great PR campaign.

One of the conference events that I am most keen to attend is the ‘Dinner With a Side of Design”, April 25, 26 & 28. A long table series at Irish Heather (great beer and food) combining local leaders and designers in collaborative conversations focused around the complex themes of sustainability, culture and economics. i have never heard of such an opportunity where my thoughts and ideas would have an actual impact on our city.

I’ve heard that speakers have been encouraged to avoid portfolio presentations in favour of theme-focussed dialogue and that there will be panel discussions and break-out groups. Collectively (speakers and the attendees) will come to conclusions together to include the following: What is the true value of design? How can graphic designers contribute to positive change in the world? What is the impact and value that your design has on the bottom line socially, environmentally, economically and culturally?

By attending this conference I believe the global perspectives learned, relationships made, practical lessons learned will benefit my career (and yours) not only for the next short while but continuously long term.

I encourage you to join me and register online by visiting the design week website www.designweekvancouver.ca.

Jim Rimmer died last week and I really wasn’t sure I wanted to post anything online after writing a tribute post for my recently deceased friend Leo Obstbaum. Losing people takes the wind right out of your sails. Then I found the following letter which was part of the nomination a group of us submitted for the Order of British Columbia last year. Unfortunately Jim was not selected as a recipient.

Dear Eric,

It was very nice to speak with you recently and learn of your nomination of our friend Jim Rimmer for the Order of British Columbia. As you know, I was the Executive Officer with the Society of Graphic Designers of Canada who nominated Mr. Rimmer for a Fellowship within GDC—our highest honour in the nation within the profession of graphic design. I did so in order to recognize and bring honour to this man and his remarkable achievements and contributions to our profession and industry.

I am convinced that Jim Rimmer is one of Canada’s living national treasures, and one of the finest British Columbians I have ever had the pleasure to meet. He’s so much more than the designer, illustrator, printer, publisher, and one of the few remaining typography and letterpress craftsmen alive today. He has been a teacher, a mentor, a kind friend, and inspiration to a very long list of printers, type designers, publishers, students, teachers, design firms, type foundries, and book lovers throughout his long career—a career that has lasted six decades and is still going strong.

Mr. Rimmer is an example of what dedication to a craft can accomplish. He is an amazing, creative, faithful traditionalist, but managed to remain relevant by fearlessly embracing new technologies that may have seemed at the time to render his previous training obsolete. Yet all the while he has managed also to keep alive the craft of hot type, hand-cut prints, letterpress lithography. Jim’s books and prints feel good, they smell good, they read well. His books are cherished by many as not only things to read, but things to admire and enjoy. Jim is one of the only remaining masters and should be cherished.

But that’s not the only reason I feel Jim deserves recognition. Jim has inspired many young people to rediscover the craft behind his type, prints and books. He has inspired numerous generations of designers; designers who now work as the visual storytellers of culture. Those creative professionals are now spread across this land and across the world, each of them remembering the lessons that this quiet man who showed them the way. The way it used to be done: by hand. But also showed them how the skills of that craft are relevant today in this fast-paced world of computers and digital media. The day we lose Jim Rimmer will be a sad day indeed, but he will leave behind a lasting legacy and an army of design practitioners better for having known him.

And to know Jim Rimmer personally is truly a pleasure. He’s such a generous and humble character, always respectful, encouraging and kind, often going to great lengths to help others with no need for credit or recognition. Many have described him as a maverick, a renegade even, quietly following his own path. And that too is a great quality that many British Columbians can proudly relate to.

I am humbled when I consider Mr. Rimmer’s history and contributions as both a craftsman of old as well as an innovator with creative genius, and wish to enthusiastically support your initiative in nominating him for the Order of British Columbia. He is a shining example of what the caliber of person I wish British Columbia to be known for.

Note: The typeface this letter is composed in is Jim Rimmer’s Albertan, named after his lovely wife Alberta, which he first hand-engraved for his private press in 1980.  It’s still as wonderful a face now as it was nearly 30 years ago.

We miss you Jim.

[photo credit Robert McCamant/The Caxtonian]

Happy New Year! The first Likemind event of 2010 is scheduled for 8am, January 15th and will be hosted by W2 Community Arts at the W2 Culture + Media House at 112 West Hastings Street (the Perel building across the street from the fancy new Woodwards building).

Coffee and treats are being provided by Salt Spring Coffee this month, so come join a group of like-minded creative professionals and start your day with some good conversation and a cup of quality, fair trade and organically grown coffee.

Remember to confirm your RSVP on the Facebook group page, invite a friend, and bring your travel mug. See you there!

PS – Can some of you remember to bring a camera and take some updated shots we can share with the nearly 70 other Likemind groups around the world?

We just received the Call For Entries for Graphex 2010—GDC’s biennial national design awards. The concept is “A Reflection Of The Best Designers In Canada”, so I photographed myself reflected in the shiny mirror postcard. Does this mean I’m now among the best designers in Canada? No, but maybe it’ll bring some luck as we get ready to submit a bunch of work from the past couple years. Fingers crossed!

I see GDC has created a public Graphex 2010 group on Flickr, so hopefully more designers across the country will post similar photos of themselves.

Being involved in the development of District was a great experience.

Working closely with our clients Amacon and Mac Marketing I truly feel that we have all contributed to the South Main district by creating not just a great building but also a brand and lifestyle and an expectation for the type of people who will soon belong to the local community.

The response to District has been very positive. Building one sold out in the first three weeks. Building two has just a couple of suites left. In fact, every element of the development not only worked well but exceeded expectations.

The buzz in the media was great! The PR Campaign that Mac Marketing created with Rock 101 was a huge success. They gave away a $350,000 Condo, Harley-Davidson, home entertainment system, BBQ and iMac—apparently the biggest giveaway contest in the history of Western Canadian Radio history. It drew a lot of traffic to the development and presentation center.

The design that Industrial Brand created was very distinctive. Susan M Boyce wrote in the New Home Buyers Guide article, the following “Located in Vancouver’s South Main neighbourhood, even District’s brochure stands out from the rest… honest, I’m not kidding. It has attitude, and how often can you say that about a brochure?” Download the whole article.

I am looking forward to walking by the buildings when completed and observing the new residents, seeing the intended vision for the neighborhood realized.

If you are serious about your career as a designer, and want to learn from the world’s top experts while participating in an important dialogue about the nature and value of our industry, leaving you better equipped to tackle social, environmental and economic challenges, then you should attend Design Currency: Icograda Design Week in Vancouver 2010.

Presented by the International Council Of Graphic Design Associations (Icograda) and hosted by the Society of Graphic Designers of Canada (GDC) from April 26–30, 2010 at Vancouver Convention Centre, the theme of this international, multi-disciplinary design conference is Design Currency: Defining The Value of Design, with the concept of “Currency” being expressed as the state or quality of being current; general acceptance or reception; a passing from person to person, or from hand to hand.

Design Currency: Icograda Design Week in Vancouver 2010 will offer designers, business leaders and government the opportunity to experience current design thinking. Design brings clarity and enhances meaning and has the power to influence our core values, our identity, our expectations and our worldview. The conference will help reshape our mutual understanding of the value of design by exploring the various levels of identity as it relates to processes, sustainability, economy, innovation, change and authenticity in communications that help define who we are and where we are going as a culture.

Preceded by GDC’s national AGM and Icograda’s regional board meeting, the conference will kick off with a keynote presentation of thought-leadership on how design is shaping, and being shaped by, our global community. The following two days will include highly interactive presentations, panel discussions and workshops led by a host of world-class international design experts that will maximise the opportunity for interaction between presenters and delegates. All delegates, presenters and sponsors will have free access to exhibits, forums and Design Trade Fair featuring the latest products and services from manufacturers, retailers and event partners. The conference finale will be the Awards Gala dinner for Graphex 2010, Canada’s national awards programme.

A partial sample list of confirmed speakers include:

• Nathan Shedroff – Experience design pioneer, Chair of the Design Strategy MBA, California College of the Arts (United States)
• Marian Bantjes – Designer, typographic illustrator and educator (Canada)
• Freeman Lau – Kan & Lau Design Consultants (Hong Kong SAR)
• Gregoire Serikoff – Designer and facilitator, Founder of The Value Web, member of Accelerated Solutions Environment network, Icograda board member (France)
• Ashwini Deshpande – Founder and Creative Director of Elephant Strategy + Design (India)
• Debbie Millman – Brand designer, author, radio host, President of Sterling Brands, President of AIGA (United States)
• Mark E. Sackett – Designer, radio host, President of Reflectur, Founder of BOX SF (United States)
• Jason Santa Maria – Interaction designer, Founder of Mighty, Creative Director of A List apart, AIGA board member (United States)
• Martin Miruka – Designer, author, Founder and Lead Strategist of ATOM-tdf, Chairman of Diversity Africa Foundation & KenyaOne (Kenya)
• Lise Vejse Klint – Designer, Architect, Director of INDEX: Design to Improve Life, former Secretary General of Icograda (Denmark)
• Oscar Pena – Designer, Global Senior Creative Director of Philips (The Netherlands)
• Cameron Sinclair – Architecture for Humanity (United States)
• Dr. Tony Golsby-Smith – Designer, strategist, Founder and CEO of Second Pty Ltd (Australia)

Register online before January 16th and take advantage of the early bird discounts!